Near W 125th St, Overland Park 1 year ago
Very satisfied with performance of old water heater, I needed to replace the dip tube and annode but given the age decided to replace with a new heater while it would be on my schedule and not an emergency.
Reason for Replacement
Dip Tube broken
Water Pressure Inside
Water Pressure City
The old AO Smith water heater was not leaking, however the dip tube had broken off inside the tank which significantly reduced the hot water production. The anode rod in the water heater manufactured at this time were a common problem. Usually it takes several minutes for the water heater to kick on after you start using hot water.
New AO Smith installed along with thermal expansion tank and new PRV. The new PRV significantly increased the water pressure inside the home.
Feedback by Customer
Excellent experience. Was prompt, kept to schedule and called ahead to let me know when he would arrive. Very clean, made no mess taking old unit out. Very professional. I had him replace the PRV and main shutoff which solved our pressure and decreased flow problems we were having with multiple taps open. He replaced the main valve with a good quality ball valve and included a much stronger flare 90 instead of just 'patching' in the new valve in-line. Re-piped the new unit, included a new ball valve on the supply instead of the old gate valve and even replaced the old needle valve going to the humidifier, installing a copper T and a separate supply valve for the humidifier instead of just repiercing the old needle valve. No up-selling to more expensive models, just couldn't be more satisfied with the service.