Near SW Duckpond Dr, Lee's Summit 1 year ago
AO SMITH
  • AO Smith tank
Model
FCV50100
Rating
Feedback Since it was in the house when we bought it two years ago, we do not have enough experience with it to offer and evaluation. It did fail and we needed a replacement in short order.
Posted
1 year ago
Age
13 Years
Size
50 GALLON
Open/Closed Loop
CLOSED LOOP
Reason for Replacement
GAS VALVE / PILOT
Expansion Tank
FAILED
Valve Meter
NO
PRV
YES
Water Softner
YES
Installation Type
Installation
Water Pressure Inside
100 psi
Water Pressure City
100 psi
Old Description
We did a poor job of showing the failed expansion tank in the before picture. It was on there and like almost every other expansion tank we come across it was full of water. The PRV had failed which allowed 100 psi of water pressure. The main shutoff valve was also leaking. This tank actually had issues with the pilot, the thermal fuse blew which was likely due to a faulty gas valve. Due to the age of the tank it was replaced instead of repaired.
New Description
New main shutoff installed, new thermal expansion tank which was also moved to the cold side, and the PRV was replaced.
Feedback by Customer
Chase gets our highest kudos for great service! We called for help in the afternoon, he said he could come the next morning at ten and he did. He was prepared to help with much more than a simple water heater installation, replaced several failed parts in our plumbing system, and helped us to understand how to care for those parts going forward. He made no effort to upsell us, but was ready to fix what we asked for. Great job!
Overall Experience
Product Knowledge
Punctuality
Quality of Work

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